The AI Assistant can handle multiple inquiries simultaneously, allowing agents to serve more customers concurrently without compromising service quality. It ensures agents have access to the latest product information, pricing updates, and promotions, enabling them to provide the most current and relevant information to customers. Moreover, the AI Assistant is available 24/7, supporting agents around the clock, which is particularly beneficial for global operations or after-hours support. This availability ensures that agents always have the support they need, enhancing overall operational efficiency.